FAQ
📦 SHIPPING & DELIVERY
Q: Where does Loeske ship from?
A: All of our luxury furniture ships directly from our trusted workshop partners in China to ensure high-quality craftsmanship and efficient delivery.
Q: How long does it take to process my order?
A: Orders are processed within 2–5 business days (Monday–Friday, excluding holidays). Orders placed before 12:00 PM ET are processed the same day; those placed afterward will begin processing the next business day.
Q: Which shipping methods are available and how much do they cost?
A: We offer three shipping tiers:
Standard (10–25 business days): Free on orders over $30
Expedited (5–10 business days): $60
Express (3–7 business days): $120
Q: Which shipping carriers do you use?
A: Depending on your location, we use DHL eCommerce, ePacket, SF Express, EMS, FedEx, or UPS Express.
Q: Can I track my order?
A: Yes! Once your order ships, you’ll receive a tracking number via email. Please allow 24 hours for tracking information to update.
Q: What if my order is delayed?
A: While most orders arrive on time, delays may occur due to customs, weather, or other disruptions. If your tracking hasn’t updated in 10 business days, contact us at support@loeske.com.
Q: Will I be charged customs duties or taxes?
A: Duties and taxes are not included in your order total. These are assessed by your local customs office and must be paid by the recipient.
Q: Do you ship internationally?
A: Yes, we ship worldwide. Shipping times and carriers vary by region.
Q: Will my order arrive in one package?
A: Not always. To speed up delivery, we may ship items separately. You’ll receive tracking details for each shipment.
Q: What should I do if my item arrives damaged or is lost in transit?
A: Please contact us at support@loeske.com within 48 hours of delivery with photos of the damaged item and packaging. For lost packages, we will resend or refund after 15 business days if the carrier confirms non-delivery.
🔁 RETURNS & EXCHANGES
Q: Can I return or exchange my item?
A: Yes, returns and exchanges are accepted within 30 days of delivery, provided items are unused and in original packaging.
Q: How do I start a return or exchange?
A: Email us at support@loeske.com with your order number, item(s), and reason for the return or exchange.
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs. We do not provide return labels.
Q: Is there a restocking fee?
A: Yes, a 6% restocking fee will be deducted from your refund.
Q: How long does it take to receive my refund?
A: Refunds are processed within 14 business days after we receive the returned item.
Q: Can I exchange an item?
A: Yes. Exchanges follow the same conditions as returns—new, unused items must be sent back within 30 days at your expense.
💳 BILLING & PAYMENTS
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, American Express, Discover, PayPal, Apple Pay, Google Pay, Shop Pay, and any other option listed at checkout.
Q: What currency are your prices in?
A: All prices are listed and charged in USD (United States Dollars). Your bank may apply conversion fees.
Q: When will I be charged for my order?
A: Your payment method is charged at the time of purchase.
Q: Is my payment information secure?
A: Yes. All transactions are encrypted and processed securely through third-party payment gateways. We do not store full credit card details on our servers.
Q: What happens if my payment is declined?
A: Please verify your billing information and try again. If problems persist, contact your financial institution or email us at support@loeske.com.
Q: Can I be charged tax or duties?
A: Sales tax may apply based on your shipping address. For international orders, duties and customs fees may be charged separately by your country’s customs office.
If you have additional questions not answered here, feel free to reach out to our support team at support@loeske.com. We're happy to help!